Mediation is a voluntary process with a clear structure, in which the parties to a conflict search for a permanent solution with the support of professional mediators.

Suitable

• for latent or open conflicts
• for concrete planning procedures and problems
• for supporting the parties to a conflict, provided that these genuinely want to reach a solution

Sequence of events: four phases

Initiation: convincing all parties to the conflict that mediation would benefit them, finding suitable mediators
Preparation: analysing the conflict by means of one-to-one discussions, defining the circle of participants, drafting an agreement on the aim, content, procedure etc. of the mediation process
Realization: spotlighting the diverse interests and needs, obtaining missing information, searching for a solution, reaching a decision
Contract: composing a written mediation contract detailing the results achieved and how these are to be implemented.

Participants

Those affected by the conflict: ordinary citizens, lobbyists, politicians and administrators.